Refund policy

Please read our terms of service and refund policy.

By purchasing from us you are agreeing to these policies even if you have not read them. All sales are FINAL.  

Please ask any and all questions before making your purchase.

We cannot cancel an order once processed.

If you are unhappy with your purchase, please contact us. 

Many items are vintage and estate therefore there is no guarantee on these items. All items are sold as is and we will do our best to describe any flaw found on the item, however many are vintage pieces and will show some type of wear. All diamond quality and quantity is an estimation unless marked inside the jewelry or comes with certification. 

Items that are returned due to an address error, refusal to pay customs fee will be held for 1 month and then refunded minus service fees and shipping costs. For international packages there may be additional charges due to return service fees and customs charges.

Shipping Insurance

All jewelry orders are shipped with insurance covering eligible loss, theft, or damage that occurs during transit, subject to the terms and conditions of our shipping insurance policy.

We use shipping insurance that can be applicable if your package has not arrived for 20 days domestically or 40 days internationally. We will work with you to get a replacement or refund. 

For higher-value orders, a signature may be required upon delivery. If you would like this added to your package, please contact us.

Once an order has been confirmed delivered to the shipping address provided at checkout, our transit insurance coverage ends. We are not responsible for theft, loss, or damage occurring after delivery, including packages that are left unattended, stolen from a residence or delivery location, or misplaced after being received.

Optional Post-Delivery Insurance

Because jewelry is valuable and transit insurance does not extend beyond confirmed delivery, customers may have the option to purchase additional post-delivery insurance.

This optional coverage is intended to provide protection against eligible loss or theft after delivery. Details, exclusions, coverage limits and claim procedures are determined by the applicable insurance provider and are subject to that provider's terms and conditions. 

Customers who chose not to purchase optional post-delivery coverage are responsible for the jewelry once the order has been confirmed as delivered.

If you have additional questions, please contact us before placing your order.